1. Absolute Confidentiality
2. Your Consent
3. What Information We Collect About You
3.1 We do not automatically collect your personally identifiable information. However, you might provide us with your personal and demographic information - including your name, gender, age, address, phone number, email address and your medical prescription(s) - in the following ways: As a New Customer, when you register/create an account, place your order, or upload your medical prescription at .com; As an Existing Customer, when you update your existing profile on .com; When you sign up for enewsletters at .com; When you use Ask Our Pharmacist service, Contact Us or submit your Testimonials at .com. 3.2 During your visit to our Website, We may automatically receive technical information about your computer/device, including your IP address, your computer operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet. 3.3 When you browse our Website, We may also collect information regarding the pages you viewed, the web addresses from which you arrive or click through to, time spent on certain pages, download errors and page response times. All these information help us analyse Customers' trends and preferences, and thus assist us in improving our service.
4. How We Use the Information Collected from You
4.1 We will collect and retain your personally identifiable information only to the extent that it is necessary to fulfill our services to you. Any Personal information submitted by you to the Website or collected by us will be used ONLY for the purposes mentioned below: 4.1.1 To carry out our obligations arising from your requests for our products and services; 4.1.2 To improve our Website's functionality, and to customise your future shopping experience with us; 4.1.3 To make sure that our Website content is presented in the manner that is most effective for you; 4.1.4 To communicate with you about any changes to our services; 4.1.5 To verify your identity and perform checks to prevent fraud.
5. With Whom We Share Your Information
6. Who Has Access to Your Information
Your personally identifiable information can be accessed only on a need-to-know basis by certain .com employees who are designated to carry out your requested activity, and all such employees are bound to strict confidentiality obligations.
8. Security Policy
We guarantee that all your personal information with us is secure. .com takes careful precaution to protect our Customers' personal information from unauthorised access, improper use or disclosure or unauthorised modification. To prevent unauthorised access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. We store your personally identifiable information on the computer servers placed in a secure environment. Even though we have taken significant steps to protect your personally identifiable information, no company, including our Website, can fully eliminate security risks associated with Personal Information.
9. Maintain Confidentiality of Your Prescription
We understand the confidential nature of the prescription you provide us to process your medication order and we treat your prescription as a protected information.